Order Processing & Fulfillment
All our items are made to order. Because of this, please allow 2–5 business days for order processing and fulfillment (manufacturing) prior to shipment. (Note: Processing times may vary depending on the specific item and facility). 

Shipping Times & Rates
Shipping costs and delivery times vary depending on the destination and the shipping method chosen at checkout. Since we partner with top-tier print-on-demand fulfillment networks, your order may ship in multiple packages.

Mixed Cart Orders
Because our products are sourced from different regional facilities and print partners, orders containing multiple items may occasionally be shipped in separate packages to get your items to you as quickly as possible. You will receive separate tracking links for each package if this happens.

International Duties & Taxes
Customs fees, duties, and taxes may apply for international orders. These fees are the sole responsibility of the customer and are not included in the final checkout price. Please check with your local customs office for more information.

Delivery Issues

If your package is delayed, lost, damaged, or arrives with an incorrect item, please contact us at cocoandcecilia33@gmail.com as soon as possible. For damaged, defective, or incorrect items, please contact us within 30 days of delivery and include your order number and clear photos of the issue.

We will review the case with our fulfillment partner and, where appropriate, arrange a replacement or refund. Please do not return an item unless we provide return instructions.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. If a package is returned to our fulfillment facility due to an incorrect address or unclaimed package, the customer will be responsible for the cost of reshipment.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. You can use the tracking number to follow your shipment until it arrives.

Shipping Restrictions

Certain products may have shipping restrictions based on product size, weight, print-provider availability, or destination. Please review the product page and checkout options before completing your order.

If a package is unclaimed, returned to us, or cannot be delivered because of an incorrect address, the customer may be responsible for additional shipping charges for a replacement order. A reprint or refund is not guaranteed in these circumstances.

Order Changes and Cancellations

Orders are processed promptly after they are placed. Because each item is made to order, changes or cancellations may only be possible before the order enters production.

Once production has started, we cannot cancel, modify, or reroute the order.